Personalise Order Instructions - Luxe Wholesale Jewellery
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Personalise Order Instructions

HOW TO ORDER A PERSONALISE IT PIECE

 

If you would like the piece personalised, simply select which type of personalisation you want and complete all the necessary information. Please provide as much information as possible if you are wanting something a bit different, or it to appear larger, or specific layout on the piece etc. This will ensure we get it as accurate as possible, hopefully spot on in the first proof. Once you have approved the proof, the order is then personalised and processed as normal and will be shipped within 1-2 business days.

 

Please Note: We do not split orders for non-personalised and personalised items. The orders will be shipped as they are ordered in full. Please allow extra time if you’re personalising items or order them separately if you need other items sooner.

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Select your product

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Choose your personalisation option

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Choose your font

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Add your text &/or design

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Add your order to cart

You’ll find the above options on each individual product page.

If you have any questions at all, please do not hesitate to get in touch.

WHAT HAPPENS AFTER I PLACE MY ORDER?

Please ensure you enter your text EXACTLY as you want it shown on the piece including Capitals/Lowercase and placement etc. When we receive your order based on the information provided we will draft up a proof of what the piece will look like, including layout, font sizing etc.

 

Proofs will be emailed out to you ASAP for approval. We provide 2 proofs free of charge, if you require more there will be an additional charge. Please ensure you use your proofs wisely and ensure you provide as much info when ordering.

 

Once we receive your approval back, there are no changes allowed and your order will be engraved in our office ASAP and then shipped out with the rest of your order.

 

Note orders that include Personalised and Non Personalised items will all be shipped together. We don’t split orders out if you require Non Personalised items sooner, please order these separately.

WHAT IF I HAVE A CUSTOM REQUEST?

We are more than happy to discuss custom requests and bulk orders. Please contact us with as much information as possible about what it is you require so we can come back to you with the details ASAP.

 

If this is your first time ordering with your own design/logo please ensure you include a Design Setup Fee in your cart, as we need to setup the design in our system prior to engraving on any pieces. If you would like to have your own design or logo added to a product, please select the Personalisation option Pre Approved/Design. Note if you’re wanting to have this as well as some text in our available fonts please select Yes One Side/Yes Both Sides option.